Refund Policy

Effective Date: March 2026
This Refund Policy applies to all digital products purchased from True Cost HVAC Intelligence, LLC (“Company,” “we,” “our,” or “us”). By purchasing any product, you agree to the terms outlined below.

1. Digital Product Nature

All products sold through this website are digital pricing analysis tools and downloadable resources. Access is delivered electronically and typically provided immediately after purchase. Because digital products cannot be physically returned, refund eligibility is limited as described below.

2. General No-Refund Policy After Access

Due to the proprietary nature of our pricing tools and instant access delivery, refunds are generally not available once a product has been accessed, downloaded, or materially used.

This policy protects the integrity of our pricing systems and structured market analysis methodology.

3. 24-Hour Review Window

If you believe you purchased the wrong calculator or experienced a technical issue, you may request a review within 24 hours of purchase.

To qualify:

• Requests must be submitted within 24 hours

• Proof of purchase is required

• Access logs may be reviewed to confirm usage status

Refund approval is at the sole discretion of the Company. If approved, refunds may be issued to the original payment method.

4. Technical Issues

If you experience a genuine technical malfunction that prevents access to a purchased product, please contact us immediately.

We will make reasonable efforts to:

• Restore access

• Correct the issue

• Provide product access through an alternative method
  

Technical resolution will be prioritized before refund consideration.

5. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting us to resolve an issue may result in:

• Revocation of product access

• Suspension of future purchases

We encourage customers to contact us directly for resolution prior to disputing a charge.

6. Policy Updates

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website after changes constitutes acceptance of the updated policy.

7. Contact Information

Refund requests and support inquiries may be submitted to:

True Cost HVAC Intelligence, LLC
info@truecosthvac.com

Please include your order number and purchase date in all correspondence.